Zilmi — Refund Policy
Effective: January 29, 2026
Summary
Zilmi only collects platform fees — for example, listing fees, featured/listing boosts, and banner/advertising fees. These platform fees are non-refundable unless we make an exception for billing errors, duplicate charges, or clear fraud. Promotions or purchases that include a stated limitation period (e.g., “Limited Days” offers) are explicitly non-refundable.
1. Scope
This policy applies only to fees retained by Zilmi as platform fees (listing fees, featured/boosted listings, banner/advertising placements, and similar charges). It does not apply to payments or deposits collected on behalf of other users, providers, or third parties — those are governed by the terms agreed between buyer and seller or service provider.
2. Non-Refundable Fees
All listing fees, featured/boost fees, and banner/advertising fees paid to Zilmi are non-refundable once the purchase is completed and the item or promotion is active.
Any fee labeled or sold with a limitation period (for example, “7-day featured,” “30-day banner”) is explicitly non-refundable for that period once purchased.
Where a fee grants access to visibility, placement, or a limited-time service, the benefit is considered delivered at the time of purchase; therefore no refund will be offered for voluntary cancellations.
3. Exceptions — When a Refund May Be Considered
Zilmi may consider a refund (or partial refund) only in the following exceptional circumstances:
- Duplicate charges (you were charged more than once for the same item).
- Unauthorized or fraudulent charges confirmed after our investigation.
- Payment processing errors (a technical failure that clearly prevented the service from being delivered).
To request review under an exception, contact Zilmi Support (see Section 7) with documentation within 7 calendar days of the charge. Zilmi will investigate and respond within 14 calendar days. Approved refunds will be returned to the original payment method.
4. How We Handle Disputes and Chargebacks
If you dispute a charge with your bank or card issuer before first contacting Zilmi, we may be limited in what we can do. We will cooperate with card networks and banks to resolve bona fide errors or fraud.
Zilmi reserves the right to contest chargebacks that we reasonably believe are invalid (for example, when the platform fee was correctly charged and the service was delivered).
5. Credits, Adjustments, and Promotional Offers
In some cases, instead of a monetary refund, Zilmi may offer account credit or a one-time service extension at our discretion. Credits are non-transferable and expire as stated when issued.
Promotional or discount codes applied at purchase do not create an entitlement to a refund of the discount if a refund is otherwise not permitted.
6. Taxes and Third-Party Fees
Any applicable taxes, duties, or third-party processing fees are handled according to local law and the payment processor’s rules. Refunds of such charges, if any, will follow whatever portion Zilmi actually collected and cannot exceed the net amount Zilmi received.
7. Requesting a Refund or Investigation
To request a review, please provide:
- Your full name and account email or phone number.
- The date and amount of the charge.
- A short explanation and any supporting evidence (screenshots, receipts, communications).
Send requests to: support@zilmi.com
We will acknowledge receipt and respond with our findings.
8. Changes to This Policy
Zilmi may update this Refund Policy from time to time. When we make material changes, we will post the updated policy on the site and indicate the effective date. Continued use of Zilmi after changes means you accept the revised policy.
9. Contact
If you have questions about this policy, billing, or need help with a charge, contact Zilmi Support:
Email: support@zilmi.com