Refund Policy

1. General Policy

Zilmi operates as a technology platform that facilitates connections between users, businesses, and service providers.

Refund eligibility may vary depending on the nature of the service, subscription, promotion, advertisement, or purchase.

All refund requests are reviewed on a case-by-case basis and subject to applicable law.

2. Subscription Plans

If Zilmi offers premium subscriptions, membership plans, or other recurring services:

• Subscription fees are generally non-refundable after activation.
• Users may cancel future renewals at any time.
• Cancellation does not normally entitle users to a refund for the current billing period.
• Access to paid features may continue until the end of the applicable billing period, where applicable.

Exceptions may be granted where required by applicable law or where Zilmi determines that a refund is appropriate.

3. Promotional Services and Advertisements

Payments made for featured listings, promotional campaigns, advertisements, boosted listings, or business visibility services are generally non-refundable once the promotion has started or the advertisement has been published.

A refund may be considered where:

• The purchased promotion was not delivered as described.
• A significant technical error prevented Zilmi from providing the purchased service.
• A duplicate payment was made due to a technical or payment-processing error.

Refund eligibility may depend on the circumstances of the transaction and the extent to which the service has already been used or delivered.

4. Refund Processing Time

Approved refunds are typically processed within:

The actual time required for the refund to appear in your account may depend on your bank, payment provider, card issuer, UPI provider, or payment gateway.

Zilmi is not responsible for delays caused by external payment providers after a refund has been successfully initiated.

5. How to Request a Refund

To request a refund, please contact our support team and provide sufficient information to identify the transaction.

Your request should include:

• Your full name.
• Registered email address or phone number.
• Transaction ID or payment reference.
• Date and amount of the transaction.
• Description of the issue or reason for the refund request.
• Supporting documents, receipts, or screenshots, where applicable.

Providing complete information can help us review your request more efficiently.

6. Right to Refuse Refunds

Subject to applicable law, Zilmi reserves the right to deny refund requests in circumstances including:

• Abuse or misuse of the Platform.
• Fraudulent or misleading refund claims.
• Violation of our Terms and Conditions.
• Requests relating to services that have already been fully delivered.
• Requests submitted after an unreasonable period following the transaction.
• Repeated or suspicious refund requests.

This section does not limit any mandatory consumer rights or remedies available under applicable law.

7. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable legal requirements.

Any changes will be published on this page with an updated effective date.

We encourage users to periodically review this page for the latest information.

8. Contact Us

If you have questions regarding this Refund Policy or wish to submit a refund request, please contact us.

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